10-Year Structural Warranty
Every Oak & Walnut piece carries a 10-year structural warranty on its solid timber structure, and a 1-year warranty on all other parts, from the date of delivery or collection. We can offer the ten years because we know what is inside the furniture.
Covered for 10 years — the solid timber structure
- Timber frames, legs and carcass panels — against cracking, splitting or structural failure under normal domestic use
- Joinery — mortise-and-tenon, dowel and corner joints coming loose or separating
- Manufacturing defects in the timber structure
Covered for 1 year — everything else
- Drawer runners, hinges, handles and other hardware — mechanical failure
- Glass, ceramic, mirror and rattan components
- Defects in the applied finish
What is not covered
- Natural movement in solid timber — slight seasonal expansion and contraction, and colour change with light exposure, are properties of real wood, not faults
- Surface marks from normal use — scratches and water rings in an oiled finish can be sanded back and re-oiled at home; we will send you the oil free of charge for the life of the warranty
- Commercial or outdoor use
- Damage from misuse, alteration, or transport by a third party after delivery
How to claim
Email info@oakwalnut.com.au with your order number and a photograph. We answer within business hours, seven days a week. Valid claims are resolved by repair, replacement part, or full replacement — our choice, at no cost to you, including freight.
This warranty sits on top of your rights under Australian Consumer Law. It does not replace them.