Shipping policy

Shipping & Delivery Policy

Oak & Walnut runs its own delivery fleet across metropolitan Sydney, Melbourne and Brisbane, and uses established furniture freight carriers everywhere else in Australia. We deliver Australia-wide.

Free delivery over $600, flat $50 under

Orders over $600 are delivered free to metropolitan Sydney, Melbourne and Brisbane. Under $600 to those same metro areas, delivery is a flat $50 — one rate, whatever the order.

The metro zones are defined by postcode. You can check yours at oakwalnut.com.au/pages/delivery-and-pickup.

To any address outside those metro postcodes, freight is calculated by postcode at checkout and shown to you before you pay. We do not invoice freight after an order is placed. If a quote looks wrong for your address, email info@oakwalnut.com.au before you order and we will check it by hand.

Dispatch times

• In stock: picked and dispatched within two business days.
• Pre-order: the product page shows the date the next shipment is due, read live from our warehouse system. Your piece is reserved from that shipment and ships the week it lands.

Metro delivery on our own trucks

Metro orders in Sydney, Melbourne and Brisbane are carried by our own vehicles and our own crew. Large pieces are carried in by two of our own crew. Placement in a specific room and removal of packaging can be arranged as a paid extra, quoted on the day based on access and stairs. We contact you to book a delivery window; we cannot guarantee an exact time of arrival.

Regional and interstate

Outside the three metro zones we use furniture freight partners with tracked, door-to-door service. Two-person handling, room placement and upstairs carries can be arranged as a paid extra, quoted on the day based on access and stairs — tell us before you order so we can brief the carrier. Remote-area surcharges, where they apply, are shown at checkout; we will never add a charge after you have paid without contacting you first, and you may cancel for a full refund if you do not accept it.

If you are not home

We can hold your order in our warehouse until you are back, or leave it in a nominated safe place at your written instruction. Goods left in a safe place at your request are at your risk from the moment they are left.

Collection

Collection is free from any of our three warehouses. Choose Pickup at checkout and wait for the “ready for collection” email or text message before you drive over. These are working warehouses, so orders are only picked and waiting once we have sent that email. The Sydney collection point is a loading dock, not the Silverwater showroom — the showroom is a few minutes away on Wiblin Street.

• Sydney — 9 Suttor Street, Silverwater NSW 2128 — Sunday to Friday, 9am–5:30pm (closed Saturdays)
• Melbourne — 1392 Dandenong Rd, Oakleigh VIC 3166 — seven days, 9am–5:30pm
• Brisbane — 27 Rodwell St, Archerfield QLD 4108 — seven days, 9am–5:30pm

Combined orders

Multiple items on one order are delivered together, timed to the longest lead time on the order. If you would rather have them in stages, contact us and we will split the delivery.

Tracking

You will receive a confirmation email when you order, and an email and text message with tracking when it leaves us. Questions at any point: info@oakwalnut.com.au, or live chat, 9am–5:30pm seven days.

Damage in transit

Inspect your order on arrival. If anything is damaged, photograph it and email us the same day. Freight damage is our responsibility, not yours, and we repair or replace at our cost.